Library2020

Many libraries now offer this facility. Patrons are able to renew, order, reserve and in some cases update their details on-line with no more than their library number and a password. But do they use it? Do patrons know it really exists? Some libraries offer an automated telephone system too, for people that don’t have access to a computer at home, but do patrons know about this service? How is it sold in the library?

 My local library is quite new, it has self service machines (more on that in another post), Internet connectivity, new-ish stock and is nicely designed – but when I check my books out, nobody mentions to me about the automated service, the on-line catalogue, the on-line renewal system.. Maybe when staff are checking books, they could use the information about the patron and tell them about other services? Do you think this would be feasible?

“I noticed that you returned your books late last week sir, did you know you can subscribe to automated reminder emails or a telephone reminder? I could show you how it works now if you want, or if you prefer, here’s a leaflet on it. We’ve got plenty more info on our website..”

“I also notice that you’re fond of technology books, have you checked out the technology section of our on-line catalogue, you can review titles before coming in to collect”

That said, I know library staff are busy people. So here’s another idea, every-time a book is checked out at the counter, insert a little leaflet/sticker (nice and small) that tells the user they could renew this book online or by phone, over time, all of the books could have this information on the inside cover.

Just some ideas…